Shipping policy

 

Last Updated: 9 June 2025

Thank you for choosing The Patch Collection. We are dedicated to delivering exceptional products and outstanding service to our customers. This Shipping Policy outlines important information regarding shipping, including rates, delivery times, and other relevant details.

1. Shipping Methods and Delivery Times

1.1 Shipping Methods We offer the following shipping methods for domestic and international orders:

a. Standard Shipping: Typically takes 2-3 business days for domestic orders and 7-12 business days for international orders. Rates are calculated based on the destination and weight of the package.

b. Expedited Shipping: Available for domestic orders, this method usually takes 1 business day. Rates are determined by the destination and package weight.

1.2 Order Processing Time: Please note that all orders require processing time before shipment. Our standard processing time is 1 business day. During peak seasons or special promotions, processing times may vary, and we will make every effort to keep you informed of any delays.

1.3 International Shipping: For international orders, please be aware that customs and import duties may apply in your country. These fees are the responsibility of the customer, and The Patch Collection has no control over them. Please check with your local customs office for more information regarding import duties and fees.

1. Shipping Rates

Shipping rates are calculated based on the shipping method selected, the destination, and the weight of your order. To view the exact shipping cost for your order, please add the desired items to your cart and proceed to checkout. The shipping cost will be displayed before you complete your purchase.

1. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment through our carrier's website.

1. Shipping Address

Please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for items shipped to incorrect or incomplete addresses provided by the customer. Any additional charges incurred due to address corrections or changes are the responsibility of the customer.

1. Lost or Delayed Shipments

In the rare event that your shipment is lost or significantly delayed, please contact our customer support team at info@thepatchcollection.com. We will work diligently with our shipping carriers to resolve the issue and ensure that you receive your order.

1. Holidays and Weekends

Please note that our shipping carriers do not operate on holidays or weekends. Shipping and delivery times may be affected during these periods.

1. Contact Information

If you have any questions or require further assistance regarding our Shipping Policy, please contact us at:

Email: info@thepatchcollection.com

We reserve the right to update or modify this policy at any time without prior notice. Please review our Shipping Policy periodically for any changes.

Thank you for choosing The Patch Collection. We appreciate your business and look forward to serving you with exceptional products and service.